Tono is a digital dermatology & endocrinology multi-specialty clinic dedicated to empowering patients to take control and thrive. We provide convenient access to leading specialists for best-in-class care. For most patients we are able to virtually provide the same advanced care as a leading, in-person specialty center. We also partner with providers in your local community when necessary to ensure that you get access to best-in-class care.

Are you looking for easy access to top-tier care from the comfort of your home?

1. Accessibility: Tono offers the convenience of accessing best-in-class specialty care in dermatology and endocrinology from anywhere.
2. Best Match: With a diverse team of experts, including sub-specialists, Tono ensures that you are matched with the most suitable physician for your specific needs and preferences.
3. Types of Conditions: Tono addresses most dermatological concerns, including acne, HS, eczema, psoriasis, and rashes, as well as conditions related to endocrinology such as diabetes and weight management.
4. Convenience: Tono's flexible scheduling options accommodate busy lifestyles, allowing you to book appointments at your convenience, including evenings and weekends.
5. Great Care: Tono's clinical outcomes are best-in-class and 97% of patients are satisfied or very satisfied with their treatments.

Our virtual-first platform provides convenient access to great care, effective treatments, and tools to deliver personalized care. We partner with your local doctors to deliver a hybrid care model. You get quick access to expert dermatology & endocrinology and can partner with local doctors as needed.

What are the steps involved?

• Create a Tono account and complete your medical intake.
• Attend your first telehealth visit with your dermatologist or endocrinologist.
• Complete any lab orders or other diagnostic tests, if necessary.
• Your doctor will create and review your personalized treatment plan with you.
• You will receive your medication, either from your pharmacy or delivered to your home.
• Stay connected with your care team through the Tono patient dashboard.
• Complete any follow-up appointments with your doctor, if necessary.
  You may be referred to additional care, if necessary.

If you have any questions, need support, or are having issues, Tono is here for you.

Yes, Tono doctors can prescribe medications. In addition to prescribing medications, we also have the capability to order labs, biopsies, and other tests if needed.

We coordinate in-person care and virtual care. For many patients, telehealth will be sufficient to handle their needs. Through telehealth, your providers can order medications, labs, imaging, or other diagnostic tests. There are some cases for which in-person care may still be needed for optimal outcomes. In these cases, our team will coordinate to help get you in-person care.

Tono is able to deliver specialty care virtually that is just as good as in-person, in most cases. Many patients get care 100% online and often times we partner with local providers in our hybrid care model:

• Convenient video visits from home
• Personalized, advanced treatment plans virutally
• Chat with care team between visits
• Referrals and partnerships with your local in-person providers

Most dermatology and endocrinology conditions can be managed virtually.

Dermatology:

Most commonly we DO treat: Acne, Aging, Alopecia, Atopic dermatitis, Breakouts, Dark spots, Eczema, Hair loss, Hidradenitis supportive (HS), Psoriasis, Redness, Rashes and vitiligo. We estimate that ~80% of the 3,000+ dermatolgology condition are well suited to virtual care.

Notably, skin checks are NOT well suited for telehelath at Tono.

Endocrinology

Most commonly we DO treat: Diabetes, Weight Management, Thyroid disorder, and Menopause related issues.

Both the American Academy of Dermatology and American Association of Clinical Endocrinology reccomend offering telehealth as an appropriate standard of care.

This map outlines the states where medical visits are available. Patients can sign up in all 50 states and request a medical visit when care is available in their local state.

Tono's mission: Expand access to best-in-class specialty care.

Tono's vision: A world where all patients can achieve more with access to advanced medical care.

Yes, we will work with you to use your insurance.

If we are not in-network, we will submit claims for out-of-network care to maximize your savings. We are actively enrolling to be in-network with many insurance plans.

Prescription medications and labs prescribed by your Tono provider are often covered by our patients' insurance plans. If not, we will help you find a cost effective alternative. We have negotiated special prices for patients who do not have insurance but are prescribed medications and labs as part of their care plan.

Using health insurance: Doctors on the Tono platform are in-network with many insurance plans. The cost or “patient responsibility” can vary depending on your plan. Tono patients commonly pay ~$30, although your costs may vary based on your insurance benefits and deductible.

Depending on your coverage, your responsibility will be a copay or co-insurance. We will bill your insurance and notify you by invoice if there is any remaining balance for you to pay after your claim has been reviewed. Again, that balance may vary depending on your coverage.

You may reach out to our team and we will work with your insurance to confirm your estimated cost before your first appointment.

Self-paying: The cost will depend on the visit type. For your first visit the cash price is $250. For ongoing visits, the cash price will range from $120-$250, depending on the complexity of care.

Tono is available to patients without insurance who are willing to pay out of pocket. If you do not have insurance, we can also help you find an insurance plan.

You can still receive care by paying upfront and getting a superbill from us. This document has all the info needed for you to seek reimbursement from your insurance company. While initial costs may be higher, many plans cover out-of-network services. Contact your insurer for details, and we're here to help if you have questions.

Don't worry! Simply call us at (917) 382-0901 and our team will assist you promptly.

To protect your privacy, visits will take place on Tono's secure telehealth platform. To make it seamless for you to join your visit, we provide you with the link to join in multiple places:

• When you book your visit, you have the option to add the visit to your calendar. This calendar invite includes a link to your visit.
• On your Tono dashboard, you will find a “start visit” button.
• We will send you two text messages the day of your visit, both containing the link to your visit.
• We will send you an email, which also includes a link to your visit.

Please remember to always join your visits 5 minutes before the scheduled start time to ensure everything works smoothly.

Finally, we recommend joining your visit from a desktop or laptop computer for the best camera quality.

To reset your password, please visit the following link: Password Reset

To cancel your membership, please email us at support@tonohealth.com.

Tono's virtual dermatology service offers convenient access to expert dermatological care from the comfort of your own home. Here's how it works:

1. Sign Up Online: Begin by signing up for Tono's services online through our website or mobile app. You'll create an account and provide basic information to get started.
2. Schedule an Appointment: Once you're signed up, our team will reach out to schedule an appointment.
3. Virtual Consultation: At your scheduled appointment time, you'll have a virtual consultation with one of our doctors. This consultation takes place via video call, allowing you to discuss your concerns and medical history directly with your doctor.
4. Evaluation and Diagnosis: During the consultation, the doctor will evaluate you condition, ask relevant questions, and may request additional information or images if necessary for a comprehensive assessment.
5. Treatment Plan: Based on the evaluation, the doctor will develop a personalized treatment plan tailored to your specific needs. this often includes prediction medications.
6. Follow-Up and Support: After the consultation, you'll receive a summary of the visit and detailed instructions for follow-up care. Our team is available to answer any questions or concerns you may have throughout your treatment journey.write answer

The physicians on the Tono platform are all U.S. licensed physicians. Many completed fellowships or clinical research for specialized expertise in a specific condition.

When you first sign up with Tono, we will proactively reach out to schedule an appointment at a time that suits you best. Additionally, you can also take the initiative to schedule your appointment through the following methods:

1. Call Us: (917) 382-0901 to speak with a member of our scheduling team, who will assist you in booking your appointment.
2. Email Us: Alternatively, you can email appointments@tonohealth.com to request an appointment. Please include your preferred appointment date and time, as well as any specific concerns or preferences you may have.
3. Message in the Chat: If you prefer a more instant approach, you can message the chat feature in your patient portal to initiate the appointment scheduling process. Our team will respond promptly to assist you in securing a convenient appointment slot.
4. Press the button to request an appointment on your dashboard: Once you sign up you will have access to a personalized patient dashboard. On the left-hand side you will see a button to request an appointment.

Most dermatology and endocrinology conditions can be managed virtually.

Dermatology:

Most commonly we DO treat: Acne, Aging, Alopecia, Atopic dermatitis, Breakouts, Dark spots, Eczema, Hair loss, Hidradenitis supportive (HS), Psoriasis, Redness, Rashes and vitiligo. We estimate that ~80% of the 3,000+ dermatolgology condition are well suited to virtual care.

Notably, skin checks are NOT well suited for telehelath at Tono.

Endocrinology

Most commonly we DO treat: Diabetes, Weight Management, Thyroid disorder, and Menopause related issues.

Both the American Academy of Dermatology and American Association of Clinical Endocrinology reccomend offering telehealth as an appropriate standard of care.

Yes, Tono doctors can prescribe medications. In addition to prescribing medications, we also have the capability to order labs, biopsies, and other tests if needed.

We ask that you complete all sections of your health questionnaire 24 hours before your appointment, to give your clinician time to review it and prepare for you. Expect reminders from us to keep you on track with this important pre-visit step.

During the visit, make sure you are in a quiet, private locations with strong internet.

Please join your video visit link a few minutes early to ensure everything is working properly.

Don't worry! Simply call us at (917) 382-0901 and our team will assist you promptly.

Tono collaborates with local healthcare providers to ensure patients receive necessary services, including labs, infusions, and biopsies when required.

If testing is needed, we'll direct you to a facility convenient for you. For bloodwork, Tono typically utilizes Quest due to its extensive network of drop-in locations, but we can order tests elsewhere upon request.

For infusions and biopsies, we work with providers in your local community. This involves ordering the services, scheduling appointments, sharing medical records and test results, and ensuring seamless communication between the patient, Tono dermatologist, and local provider.

Yes. We can send your prescription to your house or to your local pharmacy. Please message your care team by logging into your account or email support@tonohealth.com to let us know your preferred location.

Tono works independently of your in-person doctor. We partner to make sure that you get the best care possible. We are happy to work with your existing doctor to coordinate care. We are also happy to help you find local in-person care to integrate with your Tono care.

Within your patient dashboard you will be able to message your care team. When you have a video appointment scheduled, your provider will send you a link.

You may also contact Tono at (917) 382-0901.

Yes. Tono's system is built up to telemedicine standards which include HIPAA compliance and data encryption to protect your personal information.

No, patients can come directly to Tono.

Please note that some insurance plans do require a referral before the member is able to see a specialists doctor.

Yes, Tono is suitable for pediatric needs. We have doctors who are experts in treating pediatric patients, ensuring that children receive specialized care tailored to their unique needs.

In an emergency situation, please call 911 immediately and visit the local ER if deemed necessary.